أبرز محتويات الدورة
Introduction To Call Centre Simulation Process
Create Statistical Variables Required For Simulation
Define Trajectories for Call Centre Departments
Define Teams, Resources & Arrivals of Calls
Run Call Centre Simulation & Store Results
Plot Charts & Interpret Simulation Results
حول مقدم الدورة
Coursera provides access to more than 3000+ courses across a wide variety of subjects in parntership with different universities and organizations.