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Our Courses
Virtual Agent Development in Dialogflow CX for Citizen Devs
Welcome to "CCAI Virtual Agent Development in Dialogflow CX for Citizen Developers", the second course in the "Customer Experiences with Contact Center AI" series.
In this course, learn how to develop customer conversational solutions using Contact Center Artificial Intelligence (CCAI). In this course, you'll be introduced to adding voice (telephony) as a communication channel to your virtual agent conversations using Dialogflow CX.
This is an intermediate course, intended for learners with the following types of roles:
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Course by
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Self Paced
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12 hours
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English
Introduction to Physical Chemistry
Chemical reactions underpin the production of pretty much everything in our modern world. But, what is the driving force behind reactions? Why do some reactions occur over geological time scales whilst others are so fast that we need femtosecond-pulsed lasers to study them? Ultimately, what is going on at the atomic level? Discover the answers to such fundamental questions and more on this course in introductory physical chemistry.
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Course by
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Self Paced
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19 hours
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English
Using Porter's Five Forces Model for Competitive Analysis
By the end of this guided project, you will be able to use the Porter's Five Force model to determine the attractiveness and profitability potentials of your industry.
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Course by
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Self Paced
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3 hours
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English
Use Canva to Create an Interactive Mind Map
By the end of this project, you will create an interactive mind map that is shareable across teams, business organizations, or with an audience, you want to market to.
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Course by
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Self Paced
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3 hours
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English
Visualization of UK accidents using Plotly Express
In this 1.5-hour long project-based course, you will learn to Visualize the data of UK accidents using Plotly Express.
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Course by
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Self Paced
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3 hours
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English
Machine Learning Capstone
In this Machine Learning Capstone course, you will be using various Python-based machine learning libraries such as Pandas, scikit-learn, Tensorflow/Keras, to:
• build a course recommender system,
• analyze course related datasets, calculate cosine similarity, and create a similarity matrix,
• create recommendation systems by applying your knowledge of KNN, PCA, and non-negative matrix collaborative filtering,
• build similarity-based recommender systems,
• predict course ratings by training a neural network and constructing regression and classification models,
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Course by
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Self Paced
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19 hours
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English
Create User Stories in Jira
By the end of this project, you will be able to use Jira Software for project management to plan and manage your work.
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Course by
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Self Paced
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1 hour
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English
IS/IT Governance
Firms make significant investments in IT. In the IS/IT Governance course we will discuss how to govern IT to make sure that the IT investments contribute to organizational goals and strategies.
Firms need to formally evaluate significant IT investments. IT investments are also risky, so firms need to consider the risk associated with the investments to appropriately evaluate the investment. We will discuss how to evaluate IT investments.
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Course by
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Self Paced
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10 hours
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English
Supervised Text Classification for Marketing Analytics
Marketing data often requires categorization or labeling. In today’s age, marketing data can also be very big, or larger than what humans can reasonably tackle. In this course, students learn how to use supervised deep learning to train algorithms to tackle text classification tasks. Students walk through a conceptual overview of supervised machine learning and dive into real-world datasets through instructor-led tutorials in Python. The course concludes with a major project.
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Course by
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Self Paced
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12 hours
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English
Strengthening territorial response for better health
This course was developed by the reference network for the European Regional and Local Health Authorities (EUREGHA), Agència de Qualitat i Avaluació Sanitàries de Catalunya (AQuAS), and Mental Health Europe (MHE) as part of the research project 'Pan-European Response to the Impacts of the COVID-19 and future Pandemics and Epidemics' (PERISCOPE, https://www.periscopeproject.eu/).
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Course by
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Self Paced
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21 hours
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English
Optimizing Performance of LookML Queries
This is a Google Cloud Self-Paced Lab. In this lab, you'll learn the best methods to optimize query performance in Looker.
Looker is a modern data platform in Google Cloud that you can use to analyze and visualize your data interactively. You can use Looker to do in-depth data analysis, integrate insights across different data sources, build actionable data-driven workflows, and create custom data applications.
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Course by
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Self Paced
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2 hours
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English
Running Distributed TensorFlow using Vertex AI
This is a self-paced lab that takes place in the Google Cloud console. In this lab, you will use TensorFlow's distribution strategies and the Vertex AI platform to train and deploy a custom TensorFlow image classification model to classify an image classification dataset.
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Course by
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Self Paced
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2 hours
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English
Toward the Future of iOS Development with Swift
An introduction to the Swift programming language. This will prepare you for more extensive iOS app development and build a foundation for advanced iOS development topics.
Upon completing this course, you will be able to:
1. Associate the relationship of Swift and Objective-C and their use in iOS and Mac (OS X) programming
2. Develop the ability to read and write Swift code
3. Distinguish how both programming languages can be used together in applications
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Course by
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Self Paced
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21 hours
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English
Household Surveys for Program Evaluation in LMICs
This course provides an introduction to household surveys for program evaluation in low-and middle-income countries. The course will equip you with skills to:
1. Explain what coverage is, why it’s important in evaluations, and how it is measured
2. Describe what household surveys can and cannot measure
3. Plan, implement, and analyze household survey, including:
4. Calculate an appropriate household survey sample size
5. Explain the resources required for a household survey
6. Identify an appropriate sampling design
7. Design a questionnaire
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Course by
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Self Paced
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27 hours
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English
Introduction to Digital health
This course introduces the field of digital health and the key concepts and definitions in this emerging field. The key topics include Learning Health Systems and Electronic Health Records and various types of digital health technologies to include mobile applications, wearable technologies, health information systems, telehealth, telemedicine, machine learning, artificial intelligence and big data.
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Course by
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Self Paced
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31 hours
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English
Value-Based Care: Reimbursement Models
COURSE 4 of 7. This course is designed to help you build high-level knowledge of the current medical coding and payment mechanisms of most U.S. healthcare services, referred to as fee-for-service. You will explore why the fee-for-service model has contributed to higher costs in the U.S. healthcare system without clearly improving health outcomes. You will examine the importance of coding to reflect chronic conditions and other diagnoses accurately and how value-based care and payments utilize these measures and data.
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Course by
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Self Paced
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5 hours
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English
Managing Cloud-native Applications with Kubernetes
Managing Cloud-native Applications with Kubernetes (DO100b) is designed for IT professionals without previous cloud application deployment experience to learn basic Kubernetes skills. This course is the second course of a three-course specialization. In this specialization, you will run, deploy, and test containerized applications with zero-downtime releases.
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Course by
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Self Paced
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9 hours
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English
In Search for the Origins of Korean Philosophy
This course will give you an insight into the formative years of “Korean” culture and thought and uncover together who were the earliest people we could describe as being “Korean.” Korea is unique, but not of a single origin. Through this course, you will rediscover “Korea” today as a unique linguistic-cultural continuum. And from this, you may gain a deeper understanding of yourself by acknowledging the various factors that have influenced you to form your mature identity.
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Course by
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Self Paced
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16 hours
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English
Build Messenger Clone Using PHP and MySQL
In this 2-hour long project-based course, you will learn to design and develop web applications, learn and understand the development process of a web application.
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Course by
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Self Paced
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3 hours
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English
Sustainable Business: Big Issues, Big Changes
This is class 3 in the MOOC specialization, Become a Sustainable Business Change Agent.
This class looks at the big issues companies are fixing - climate change, water, worker satisfaction and supply chain issues.
You will learn tools to help your company address these issues intelligently.
The class ends with an assignment to set a science-based carbon reduction target for a small company. Tis is absolutely cutting edge material. Only about 300 companies in the whole world are doing this as of July 2017. You could put your company in the elite group!
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Course by
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Self Paced
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12 hours
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English
Back-end Application Development Capstone Project
This is the final course in the IBM Backend Development Professional Certificate. This capstone project course will give you the chance to practice the work that back-end developers do in real life when working with applications.
In this course, you will assume the role of a real-life developer working to develop and deploy back-end microservices and applications.
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Course by
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Self Paced
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18 hours
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English
API Development
Learn how to access and create web APIs.
This course is designed for learners who have experience with JavaScript. The modules in this course cover accessing web APIs and creating simple web servers.
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Course by
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Self Paced
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10 hours
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English
Design and Conduct of Clinical Trials
In this course, you’ll learn how to design and carry out clinical trials. Each design choice has implications for the quality and validity of your results. This course provides you and your team with essential skills to evaluate options, make good design choices, and implement them within your trial. You’ll learn to control for bias, randomize participants, mask treatments and outcomes, identify errors, develop and test hypotheses, and define appropriate outcomes.
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Course by
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Self Paced
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4 hours
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English
Understand Best Practices with Canvas
In this 2-hour long project-based course, you will learn how to use Canvas LMS best practices to develop an effective learning environment for your students through a hands on and organized approach.
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Course by
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Self Paced
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3 hours
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English
Climate Change, Sustainability, and Global Public Health
The third course of the Impacts of the Environment on Global Public Health specialization will introduce you to two major environmental health challenges facing the world today. The first is climate change –the preeminent threat to public health today, and a threat that will impact every human and ecosystem on the planet. We will evaluate the causes and impacts of climate change, as well as policies and approaches that can be used to reduce the impacts of climate change on human health.
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Course by
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Self Paced
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17 hours
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English